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Policy

Acceptable Use Policy

Last updated: 2026. This Acceptable Use Policy forms part of your agreement with Lynqoria.

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1. Purpose

This policy sets out how Lynqoria services may and may not be used. It protects our customers, recipients, networks, suppliers and the integrity of the platform. It applies to everyone who uses the services under your account.

2. Lawful and responsible use

You must use the services only for lawful, authorised and responsible business communications, and you must comply with all applicable laws, carrier rules, destination-country requirements and platform policies. You are responsible for obtaining any consents required and for honouring opt-out and do-not-contact requests.

3. Prohibited content and conduct

  • Fraud, scams, phishing, smishing or deceptive communications.
  • Unlawful, misleading or deceptive marketing, or messages that breach the Spam Act 2003 (Cth) or Do Not Call Register Act 2006 (Cth).
  • Harassment, threats, abuse, hate speech or content that incites harm.
  • Impersonation of any person, business or authority, or falsifying sender identity.
  • Malware, viruses, or links to malicious or harmful resources.
  • Distribution of unlawful, exploitative or seriously harmful material.
  • Unlawful gambling, unlawful financial schemes, or other unlawful promotions.
  • Evasion of filtering, throttling, numbering or carrier rules, including snowshoeing or grey routes.
  • Any use that creates undue legal, regulatory, network, security or reputational risk.

4. Consent and opt-out

Where consent is required to send a message or make a call, you must obtain and be able to evidence it. Marketing messages must identify the sender and include a functional unsubscribe or opt-out method. You must action opt-out requests promptly and maintain suppression lists as required by law.

5. Messaging and sender rules

You must use approved sender IDs and numbers, follow content and template rules for each channel (including WhatsApp Business policies), and not disguise or misrepresent the origin of your messages. Certain content categories may require pre-registration or may be restricted by carriers.

6. Fair use and security

You must not attempt to disrupt, overload, probe or gain unauthorised access to the platform, and you must respect published rate limits and fair-use requirements. You must keep your credentials and API keys secure and report suspected compromise promptly.

7. Enforcement

We may investigate suspected breaches and may restrict, suspend or terminate access, remove content, or report unlawful activity to authorities. Where practicable we will give notice, but we may act immediately where urgent action is required to protect recipients, networks, suppliers or the platform.

7. Enforcement

We may investigate suspected breaches and may restrict, suspend or terminate access, remove content, or report unlawful activity to authorities. Where practicable we will give notice, but we may act immediately where urgent action is required to protect recipients, networks, suppliers or the platform.

8. Contact

Questions about this policy may be sent to contact@lynqoria.com.au.