Policy
Last updated: 2026. This Billing Policy forms part of your agreement with Lynqoria.
Pricing is individually quoted for each client rather than published as a standard price list, and is confirmed in your quote or order before your services begin. Unless stated otherwise, prices are in Australian dollars (AUD). Charges may vary by destination, provider, network, usage type and regulatory requirement, and carrier pass-through fees may apply.
Prices are exclusive of GST unless stated otherwise. Where GST applies, it will be added at the applicable rate and shown on your tax invoice. We will provide tax invoices consistent with Australian tax requirements.
Depending on your plan, charges may include subscriptions, prepaid credits, usage-based charges, setup fees, number rental, supplier charges and other agreed fees. Usage is measured by our systems, and those records are used to calculate your charges.
Where you purchase prepaid credits, usage is drawn down against your balance. You are responsible for maintaining sufficient credit; services may be limited or paused if your balance is exhausted. Prepaid credit conditions, including any expiry, are set out in your plan.
Invoices are payable by the due date shown. We may suspend or restrict services for overdue accounts after reasonable notice. Late payments may incur reasonable recovery costs where permitted by law.
If you dispute a charge, contact us within a reasonable time with details. We will investigate promptly and correct any confirmed error by refund or credit. Undisputed amounts remain payable while a dispute is being resolved.
We may change pricing on reasonable notice. Carrier and supplier pass-through charges may change without notice where they are outside our control, and we will pass through such changes fairly.
Billing enquiries may be sent to contact@lynqoria.com.au.