Policy
Last updated: 2026. This Service Level Policy describes our service approach and should be read with our Terms of Service.
We use reasonable efforts to provide a reliable, available platform. Communications delivery, however, depends on third-party networks, carriers, suppliers, recipient devices and destination-country regulations, and cannot be guaranteed for every message or call. Specific availability commitments, where offered, are set out in your plan or a separate agreement.
We may carry out planned maintenance to keep the platform secure and reliable. Where practicable, we will schedule maintenance to minimise disruption and provide advance notice of significant work.
We provide support for account, technical and service issues through the channels described on our website or in your plan. We aim to acknowledge and respond to requests within reasonable timeframes, with priority given to service-affecting issues.
We monitor the platform and maintain incident-response procedures. In the event of a significant service issue, we will work to restore service and, where appropriate, communicate status and resolution to affected customers.
Service commitments do not apply to issues caused by factors outside our reasonable control, including third- party network or carrier failures, customer configuration, misuse, force-majeure events, or planned maintenance. Remedies for any failure to meet a consumer guarantee remain as set out in our Terms of Service and the Australian Consumer Law.
Service and support enquiries may be sent to contact@lynqoria.com.au.